FAQ
Home> FAQ

Q: Are you manufacturer or trading company? 

A: Manufacturer.

 

Q: Where are you? 

A: Dongguan City

 

Q: Can I visit your factory directly? 

A: Your visit is always highly welcome.

 

Q: How can I get there?

A: If you fly to Guangzhou from outside of China.Also we are near the Hongkong. 

 

Q: Can I order small quantity to check the quality first? 

A: No problem. We think small quantity trial order is the best change for you to know us.

 

Q: Item show on the picture, is that what exactly the same item i will receive?
A: Yes, what you see in the picture is what actual item you will receive.

 

Q: What is your return policy?
A: Please contact us as soon as possible after item received, our customer service will work out a solution such as refund/exchange/store credit...etc.

 

Q: Am I responsible for international duties and custom fees?

A: For International Orders, we are not responsible for any FEEs that your country have charge you, example like Duty Taxes, Postal Delivery Fee, or some other fees that your country had apply.

 

Q: How to determine your Ring size?

A: Wrap a piece of string or a strip of paper around your finger.

Mark the point where the two ends meet.

Measure the string or paper against a ruler to get the circumference of your finger.

Divide that by 3.14 to get the diameter of your finger.

 

USA 

  British

Japanese

German

French  

Swiss

Circum( mm )

Diameter( mm )

Diameter( Inch )

5

j1/2

9

15.75

49

9

49.3

15.7

0.618

6

l1/2

12

16.5

51.5

11.5

51.8

16.5

0.650

7

O

14

17.25

55. 25

15. 25

54

17.35

0.683

8

Q

16

18

57.75

17.75

56.6

18.19

0.716

9

S

18

19

59

19

59.5

18.9

0.748

10

T1/2

20

20

61.5

21.5

61.6

19.84

0.781

11

V1/2

23

20.75

64

24

64.6

20.6

0.814

12

Y

25

21.25

67.5

27. 5

66.6

21.49

0.846

 

Q: What else products you can produce?

A: All kinds of 925 Sterling Silver Charms, Beads, Bracelets and Pendant... ...etc. 

What is the difference between pure silver and sterling silver?


Sterling silver is composed of 92.5 percent pure silver and 7.5 percent other metals. The 7.5 percent is usually copper; however, different metals can be used in the alloy to improve various properties and create silver that will be perfect for specific projects. Sterling silver is almost always used because pure silver is too costly and too soft to make large, functional objects. By alloying silver with copper or another metal, silver becomes strong and affordable enough to be of practical use.


How do I minimize tarnish on sterling silver?


Tarnish occurs commonly and easily on sterling silver due to the way moisture in the air reacts with the alloy. To minimize tarnish on your sterling silver, store them in a dry area or use silica gel packets to keep moisture levels down in your jewelry box or flatware storage containers. There are also special storage containers available that are made specifically to store sterling silver. Additionally, after wearing sterling silver jewelry, wipe it down to get rid of any perspiration that may have transferred from your skin. Sterling silver necklaces should also be kept away from dust, grease, and sulfur, as all these things accelerate the rate of tarnish on your silver. Some alloys used in the process of creating sterling silver react poorly when they come in contact with chlorine, causing discoloration, so it is best to remove sterling silver jewelry prior to using swimming pools, hot tubs and some household cleaners.

How do I clean my sterling silver?


Because sterling silver can tarnish easily, it is a good idea to clean and polish it regularly to maintain its shiny appearance. When cleaning sterling silver, you want to polish the surface with a soft, cotton cloth. Microfiber cloths like the ones used to clean eye glasses or computer screens are perfect for cleaning sterling silver jewelry pieces; other materials are likely to scratch and damage the surface. Sterling silver can be polished without special cleaners, but if you choose to use one, be sure to select a cleaning solution that is made specifically for sterling silver to avoid scratches. Warm water mixed with some liquid detergent can also be used, as long as you use a very soft cloth in the washing process.

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